Question 1

My house is X size, how many hours should I book?

Accepted Answer

We endeavor to clean as much as possible during the allocated time. We recommend a 3 hours session for a 2-3 room apartment and 4 hours for a 4-5 room apartment. However, you may choose to book whichever suits you best.

Question 2

What are the payment options?

Accepted Answer

PayNow is our preferred payment option. We also accept all major debit and credit cards.

Question 3

Why do we need to pay first?

Accepted Answer

We understand that pre-payment might seem inconvenient. As a small, privately-owned business, it helps us ensure we can continue providing high-quality services to all our customers. Your satisfaction is our priority. If you’re unhappy with any aspect of our service, please let us know. Your feedback is invaluable in helping us improve.

Question 4

Can I get a trial of your services?

Accepted Answer

We offer a discounted rate for first time users of our service. Please enquire via WhatsApp to learn more.

Question 5

Can I cancel or reschedule my sessions?

Accepted Answer

Yes, we allow cancellation and rescheduling of sessions. A $20 surcharge will be applied for rescheduling done less than 24 hours before the session.

Question 6

Can I get a refund if I have to cancel the session?

Accepted Answer

A partial refund of 50% will be given if you are cancelling more than 72 hours before the session. We do not offer a refund for cancellations less than 72 hours before the session.

Question 7

Do residents need to be home during the general cleaning service?

Accepted Answer

Yes, you are highly encouraged to be present during the cleaning process. We are not liable for any missing items.

Question 8

Are pets allowed to be on premise?

Accepted Answer

Yes, please do inform us prior to your session.

Question 9

Will the helpers have cleaning equipment?

Accepted Answer

For our 3hr and 4hr home cleaning and spring cleaning services, cleaning supplies and equipment are to be provided by you. If you prefer a comprehensive service with professional cleaning equipment provided, please schedule our deep cleaning service.

Question 10

Can you clean ceiling fans and chandeliers?

Accepted Answer

We can clean ceiling fans if an adequate ladder is provided and if the fan does not exceed the height limit of our safety regulations. We do not clean chandeliers.

Question 11

Will cleaning equipment be provided?

Accepted Answer

Yes, for deep clean sessions, all cleaning equipment will be provided.

Question 12

How long does cleaning take?

Accepted Answer

3 to 4 hours depending on the size of your house.

Question 13

Is there chemical wash?

Accepted Answer

No. Chemical wash is required to be performed by your ID.

Question 14

What if some areas of my house are not fully renovated yet?

Accepted Answer

Please make sure that there will be no ongoing construction works on the day of service.

Question 15

Can I cancel or reschedule before the appointment date?

Accepted Answer

Cancellations are to be done at least 1 week before the appointment date. Any cancellation less than 1 week will incur a penalty fee of $150. If you would like to reschedule your appointment, please do it at least 3 days before the appointment.

Question 16

Why is there a need to wait 6-8 hours for the mattress to dry?

Accepted Answer

Disinfection solutions are injected into the mattress to extract any impurities and dirt, penetrating the surface into the material. This is a tedious process and takes up to 8 hours for the mattress to dry and be fully sanitized and disinfected.

Question 17

Will the mattress be hot and dry after the cleaning process?

Accepted Answer

No. If the mattress feels dry immediately after cleaning, it means that deep cleaning was not carried out. This would mean that the mattress was only cleaned on the surface, and would not be considered sanitized or disinfected.

Question 18

Is the upholstery deep cleaning process more suitable for old mattresses?

Accepted Answer

Upholstery deep cleaning is suitable for both old and new mattresses. However, some stains on old mattresses will be harder to remove and may have permanently set into the material. It is recommended to sanitize and disinfect your mattresses regardless of their age if they are used regularly.

Question 19

Will upholstery deep cleaning affect a new mattress?

Accepted Answer

No, our upholstery deep cleaning process is effective yet delicate and gentle. The cleaning process helps sterilize, disinfect and clean the mattress to avoid any stubborn stain or odour that can potentially be permanent.

Question 20

Will the mattresses be fully soaked during the cleansing process?

Accepted Answer

No. Our cleaning process penetrates about 10cm deep into the material to remove any stain, smell or bacteria that may remain.

Question 21

Does the cleaning process include the drying of the cleaning services?

Accepted Answer

No. Our cleaning solution requires natural drying for sanitization and disinfection to take place. Please wait 6-8 hours for the mattress to dry. That’s why we will suggest having the upholstery session in the morning.

Question 22

Do you do bamboo mattress cleaning?

Accepted Answer

It’s not advisable to do as it will soften the firmness of the mattress and might not remove harder stains.

Question 23

What is the scope of your disinfection?

Accepted Answer

We will wipe down all high touch areas such as cabinets and door handles and do misting to help with the removal of virus and bacteria.

Question 24

Are your chemicals safe?

Accepted Answer

Yes, the chemicals we use are NEA approved and friendly for kids and pets.

Question 25

Are we allowed to stay in the house during the disinfection process?

Accepted Answer

You are advised to stay outside the house as the chemicals might irritate the throat.

Question 26

How much does the vinyl floor cleaning service cost?

Accepted Answer

Depending on the unit sizes and number of rooms, our price starts from $300 onwards.

Question 27

How long is the duration for the session?

Accepted Answer

Depending on the size of the surface area, it can take up to 2.5 to 5 hours. As a gauge, vinyl cleaning for 3 bedrooms and 1 living room will take about 4 hours.

Question 28

How often should I have my vinyl floors professionally cleaned?

Accepted Answer

The frequency of professional cleaning for vinyl floors depends on factors such as foot traffic, pets, and the level of soiling. Commercial premises will usually require deep cleaning every 1-2 years. For homes, about once every 3-5 years will be good to maintain it.

Question 29

How to care for a vinyl floor after professional cleaning has been completed?

Accepted Answer

Try not to use floor detergents that are too harsh when mopping regularly because it might strip off the protective coating layer faster. Neutral cleaning agents are recommended.

Question 30

Can professional vinyl floor cleaning remove scratches and scuffs?

Accepted Answer

Professional cleaning can improve the appearance of minor scratches and scuffs on vinyl floors. However, deeper scratches or damage may require additional repair or restoration services.

Question 31

If my vinyl flooring has defects can we still engage the cleaning?

Accepted Answer

Yes, you can. Our specialist will inspect and evaluate for any defects before commencing the job and will advise customers accordingly on the steps they will take. In fact, some scratches will look less visible after the cleaning.

Question 32

Will you be able to reach beneath my furniture?

Accepted Answer

We will shift all movable furniture for cleaning. Do take note that furniture that are too heavy or bulky will not be moved, such as storage beds, wardrobes, and TV cabinets that are filled with items.

Question 33

After cleaning and sealing, is it safe for kids and pets?

Accepted Answer

Yes, it is absolutely safe once the full process is completed. There will be better friction in fact.

Question 34

Can I clean my vinyl floors myself instead of hiring a professional service?

Accepted Answer

While regular maintenance and light cleaning of vinyl floors can be done by homeowners, professional cleaning offers a deeper level of cleaning and can address more stubborn stains and buildup. We have the expertise, specialized equipment, and cleaning solutions to achieve optimal results without causing damage to the floors.

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